Frequently Asked Questions

Why is monitoring important?

When you get an ADT Monitored Home Security System, you get peace of mind knowing that nations largest home security company is watching over you and your family 365 days a year. In addition to burglary monitoring, you also get fire/smoke/carbon monoxide monitoring.

What are the benefits of a wireless system?
Wireless systems are great as there is no need to drill holes in the walls, run wires or be restricted to placing components can be placed. In addition, with wireless systems, it’s easy to move components or even add components without damaging your home walls.

Why is professional installation important?
Professional installation is important because you get the benefit of having a trained professional analyze your home to make sure your system components are optimally located. The initial telephone connection can be difficult and you absolutely want to have this critical task done right to make sure your home is monitored properly.

What services are included?
ADT home monitoring service provide protection against burglary, fire, carbon monoxide and medical alert service for you and your family.

How does my ADT alarm system work?
ADT alarm system may be armed in the "Away" or "Stay" mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials ADT and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.

I have call waiting on my phone line. Can that affect my service?
No. The ADT system is designed to seize your phone line in order to call the ADT Customer Monitoring Center. It will then release the line in order for the Customer Monitoring Center to notify you that an alarm signal was received.

What happens when I press the panic or fire alarm buttons on the touch pad?
If you hold down the panic or fire alarm buttons on the touch pad for 1 to 3 seconds, an alarm is transmitted to the ADT Customer Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.

If I lose electric power, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low battery signal will be sent to your Customer Monitoring Center so you can be notified.

If I have an emergency, should I call ADT first?
No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touch pad

I have a pet, will he/she trigger the alarm?
Our system uses pet immunity, which means any animal weighing less than 22kg (40 pounds) will not trigger your alarm. This system is so intelligent that it knows the difference between an animal and a human by the way heat is allocated throughout the body.

What is 2-Way Voice?
2-Way Voice is a convenient, hand free feature that allows you to communicate directly with an ADT Dispatcher from anywhere in your home. The control panel acts like an intercom over which an ADT Dispatcher will verify an emergency in your home and ask your password code. The microphone in your control panel is so strong that it can pick up a normal talking voice from over 75 feet away, so you can communicate with a Dispatcher even if you're injured and can't make it to the control panel.